Refund policy

Return and Refund Policy

Your EU right of withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party indicated by you, other than the carrier) take physical possession of the last item of your order.

To exercise this right, inform us of your decision to withdraw by a clear statement — for example by email to info@tour-swing.com, by using the cancellation/return option in your account, or by using the model withdrawal form below. To meet the deadline, it is enough to send your communication before the 14-day period has expired.

Beyond this statutory right, we voluntarily offer a 30-day return window from the date of delivery, so you have extra time to change your mind.

Effects of withdrawal

If you withdraw, we will refund all payments received from you, including the standard outbound delivery costs (except for any extra costs resulting from your choice of a delivery type other than the cheapest standard delivery we offer). We will make the refund without undue delay and no later than 14 days from the day we are informed of your decision, using the same means of payment you used for the original transaction, at no extra cost to you.

We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent them back, whichever is earlier.

You must send the goods back without undue delay and no later than 14 days from the day you notify us of your withdrawal. You are responsible for the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

How to start a return or cancellation

  • If you checked out with your email or created an account, start your request here: https://shopify.com/101182341467/account
  • If you checked out using only your phone number, use the return link included in the SMS confirmation of your order.
  • Or contact us at info@tour-swing.com with your order number.

Damaged or defective items

If your product arrives damaged or defective, we will provide a replacement or refund free of charge. Please contact info@tour-swing.com with photos of the packaging and product so we can assist you quickly.

Condition of returned items

Please return items in a condition that allows us to resell them where possible. We will not refuse a refund solely because the original packaging is missing, but we may reduce the refund to reflect any diminished value caused by handling beyond what is necessary to inspect the item.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Tour Swing LLC, 75 E 3rd St, Sheridan, WY 82801, United States — info@tour-swing.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Tracking Information

All orders include tracking information. Tracking details are sent via email once your order has shipped. Please allow a few business days for tracking updates to appear in the carrier's system. If your tracking has not updated after 5 business days, please contact us at info@tour-swing.com.

Duties, Taxes & Customs

For international orders, import duties, taxes, or customs fees may apply depending on your country's regulations. In most cases these charges are handled by the shipping carrier on behalf of the customer. Customs policies vary by country, and Tour Swing is not responsible for delays caused by customs clearance procedures.

Lost, Stolen, or Damaged Packages

Until you receive the goods, the risk of loss or damage in transit is ours. Once the order has been delivered to you, Tour Swing is not responsible for packages that are subsequently lost, stolen, or damaged. If your package arrives damaged, please contact us immediately with photos of the packaging and product so we can assist you. Claims related to delivery issues may require confirmation from the shipping carrier before a replacement or refund can be approved.

Incorrect Shipping Address

It is the customer's responsibility to provide the correct shipping address at checkout. Once an order has been submitted and processing has begun, we may not be able to change the shipping address. If an incorrect address was entered and the package has already shipped, Tour Swing is not responsible for lost deliveries.

Questions?

If you have any questions regarding your order, shipping, returns, or refunds, please contact our support team at info@tour-swing.com.

Tour Swing LLC
75 E 3rd St
Sheridan, WY 82801
United States