Shipping Policy

At Tour Swing, we work with trusted international shipping carriers including DHL, FedEx, UPS, USPS, Royal Mail, and local delivery partners to ship orders safely and efficiently worldwide.

Please note that during high-volume periods, holidays, or promotional events, shipping carriers may experience delays. While we always aim to deliver as quickly as possible, estimated delivery times are not guaranteed.

Shipping Times

Region	Estimated Delivery Time
United States	6–9 business days
Europe (EU)	6–9 business days
United Kingdom	6–9 business days
Australia	6–9 business days
Rest of World	6–12 business days

Please note: Delivery times are estimates and may vary depending on your local carrier, customs processing, or seasonal demand.

Customers are charged at the time of purchase. All orders are subject to payment verification and fraud screening before shipment. Orders flagged for additional verification may experience delays or cancellation.

Order Processing

Orders are typically processed within 1–3 business days before being shipped from our fulfillment facility. During busy periods or major holidays, processing times may extend up to 5 business days.

Once an order has entered the fulfillment process, we are unable to make changes to the order, including shipping address updates or item modifications. Please double-check your information before completing checkout.

Orders are shipped on business days only (Monday–Friday, excluding holidays).

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. If you do not see the email, please check your spam or promotions folder.

Please understand that once a package has been handed over to the shipping carrier, delivery speed is outside of our direct control.

Shipping Rates & Free Shipping

We offer free worldwide shipping on orders over $60 USD.

For orders below $60 USD, the following shipping rates apply:

• United States: $5.95 USD

• United Kingdom: £4.95 GBP

• International Orders: €5.95 EUR (or local currency equivalent)

Tracking Information

All orders include tracking information.

Tracking details are sent via email once your order has been shipped. Please allow a few business days for tracking updates to appear in the carrier’s system.

If your tracking information has not updated after 5 business days, please contact us at info@tour-swing.com.

Duties, Taxes & Customs

For international orders, import duties, taxes, or customs fees may apply depending on your country’s regulations.

In most cases, these charges are handled by the shipping carrier on behalf of the customer. Customs policies vary by country, and Tour Swing is not responsible for delays caused by customs clearance procedures.

Lost, Stolen, or Damaged Packages

Tour Swing is not responsible for packages that are lost, stolen, delayed, or damaged after being marked as delivered by the shipping carrier.

If your package arrives damaged, please contact us immediately with photos of the packaging and product so we can assist you.

Claims related to delivery issues may require confirmation from the shipping carrier before a replacement or refund can be approved.

Incorrect Shipping Address

It is the customer’s responsibility to provide the correct shipping address at checkout.

Once an order has been submitted and processing has begun, we may not be able to make changes to the shipping address.

If an incorrect address was entered and the package has already been shipped, Tour Swing is not responsible for lost deliveries.

Questions?

If you have any questions regarding your order, shipping, returns, or refunds, please contact our support team:

info@tour-swing.com

Tour Swing LLC
75 E 3rd St
Sheridan, WY 82801
United States